![]() ![]() It's the fourth item in the second column of your ServiceNow instance. Severity is a custom value in ServiceNow. If you have more than one assignment_group, select Add Room Group for each additional custom value. The Teams Rooms field is auto-filled.Ĭopy the assignment_group value in your ServiceNow instance and paste it into the ServiceNow value field in the configuration form. For definitions of each ServiceNow field, see ServiceNow field definitions. ![]() ![]() Complete the action for each row of the Field Mapping section. The table below contains each ServiceNow field and its corresponding Microsoft Teams Rooms field. All required items in the ServiceNow Field column of the Field Mapping section should be pre-filled.Select an authentication method to sign in and enter your ServiceNow Instance Host and API URI.Then, select ServiceNow in the left navigation menu to open the configuration form. In a new browser tab, go to the Teams Rooms Pro Management portal and go to Settings.You'll need to reference this as you complete the configuration form in the Teams Rooms Pro Management portal. Open the ServiceNow instance you want to copy.The following steps walk through how to copy your existing configuration in ServiceNow to the Teams Rooms Pro Management portal. How your environment is configured is highly customizable and will depend on your organization's needs. A software version of ServiceNow that supports Table API.A ServiceNow instance and its instance host name and API URI.For more information, see Creating Credentials in ServiceNow. A Basic Authorization sign-in, OR an OAuth sign-in.For more information, see Role-based access control with Microsoft Teams Rooms Pro Management. You must have an assigned Service Administrator role. ![]()
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